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Updated: May 5, 20268 min read13 sections

Terms of Service

Last updated: May 5, 2026

Key Points

  • 90-day money-back guarantee with full feature access
  • 30-day money-back guarantee on annual plans
  • Your data remains yours - we never sell it
  • AI features assist but don't replace human judgment
  • 30 days to export data after termination

1Acceptance of Terms

By accessing or using the Exoserva platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2Description of Service

Exoserva is an AI-powered property management and contractor services platform that provides:

  • AI-assisted scheduling and dispatch
  • Voice AI customer service
  • Work order management
  • Property and tenant management
  • Integration with third-party services

3Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4Subscription and Payment

4.1 Free Trial: New accounts may receive a 14-day free trial. During the trial, you have access to features based on your selected tier.

4.2 Billing: After the trial period, you will be charged according to your selected subscription tier. Subscriptions are billed monthly or annually in advance.

4.3 Refunds: We offer a 30-day money-back guarantee for annual subscriptions. Monthly subscriptions are non-refundable.

4.4 Price Changes: We reserve the right to modify pricing with 30 days advance notice.

5Acceptable Use

You agree not to use the Service to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malware or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users' access to the Service
  • Use automated systems to access the Service without permission
  • Abuse AI features or exceed usage limits

6Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our data practices as described therein.

You retain ownership of your data. We claim no intellectual property rights over the content you upload to the Service.

6.1 SMS Communications

When you provide a mobile number on a Exoserva-powered contractor's booking page and tick the SMS consent checkbox — or grant verbal consent recorded by a technician — you receive transactional service SMS (appointment confirmations, technician ETA, estimates, invoices, payment receipts) from that contractor, sent via the Exoserva platform. No marketing or promotional content is sent under the currently registered campaign.

Message frequency varies with service activity. Message and data rates may apply. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Reply STOP to any message to unsubscribe, or HELP for assistance.

See the public consent reference at exoserva.com/sms-opt-in-example and our Privacy Policy for full details on how SMS data is handled.

7SMS Messaging

Exoserva operates an SMS messaging programme on behalf of contractors using the Service. The programme is registered with The Campaign Registry (TCR) as a Customer Care (transactional) A2P 10DLC campaign and sends only transactional service messages: appointment confirmations, technician ETA, estimates, invoices, and payment receipts. No marketing or promotional content is sent under this campaign.

Recipients may opt in via the contractor's booking page, by verbal consent captured by staff, or via the in-app preferences page. Opt-out keywords STOP and HELP are honoured immediately per CTIA carrier rules. Standard message and data rates may apply.

Full details of the programme — including categories, message frequency, opt-in methods, opt-out keywords, vendor disclosure, and privacy commitments — are published in our SMS Messaging Terms, which are incorporated into these Terms by reference. A live demonstration of the opt-in user experience is available at /sms-opt-in-example.

8AI Features and Limitations

The Service includes AI-powered features. You acknowledge that:

  • AI outputs may contain errors and should be reviewed
  • AI is a tool to assist, not replace, human judgment
  • Usage limits apply to AI features based on your tier
  • AI features may be updated or modified without notice

9Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Knock Knock Contractor LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10Termination

We may terminate or suspend your account at any time for violations of these Terms. Upon termination, your right to use the Service will cease immediately. You may export your data within 30 days of termination.

11Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the modified Terms.

12Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. The federal and state courts located in Travis County, Texas have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except as provided in the arbitration clause below.

Binding Arbitration. Except for claims for injunctive or equitable relief, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall take place in Travis County, Texas, in English, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Class Action Waiver. You and Knock Knock Contractor LLC each agree to bring disputes only in an individual capacity and not as a plaintiff or class member in any purported class or representative action. Class arbitrations and class actions are not permitted.

This section is a Plain-English summary of standard governing-law terms and does not constitute legal advice. Enterprise customers entering custom Master Service Agreements should review jurisdictional fit with counsel before signing.

13Contact Us

If you have any questions about these Terms, please contact us at contact@exoserva.com

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